Refund Policy | GrowthEdge360

1. Scope

AsoftechInsightz provides subscription-based SaaS products (GrowthEdge360, GrowthEdge360, GrowthEdge360) and related consulting services. This policy explains how refunds are handled for digital subscriptions and services purchased through our website or invoiced directly.

2. Subscription refunds

Monthly and annual SaaS subscriptions are generally non-refundable once the billing period has started, except where required by applicable law or explicitly stated in your order confirmation. If you cancel, access continues until the end of the paid period; we do not provide prorated refunds unless agreed in writing.

3. Free trial & pilot programs

Pilot or trial periods are offered at our discretion. Charges during a paid pilot follow the agreement signed with your organization. Contact us before renewal if you wish to discontinue.

4. Consulting & implementation

Professional services billed separately may be refundable only for undelivered work, assessed case-by-case. Delivered milestones are non-refundable.

5. Payment disputes

For Razorpay or bank charges you do not recognize, contact us at enquiry@asoftechinsightz.com within 7 days. We will investigate with payment records and respond within 10 business days.

6. How to request a refund

Email enquiry@asoftechinsightz.com with your organization name, invoice or payment ID, reason, and billing date. Approved refunds are processed to the original payment method within 7–14 business days.